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That's our policy
Used when enforcing rules and denying exceptions in discussions.
Literal Meaning
A statement expressing a course of action or approach, often formalized by an organization or group.
Actual Meaning
I can't/won't make an exception - rules are rules
Examples in Context

Customer: 'Can you waive the fee?' Agent: 'That's our policy.'

Helpful Tips
  • 1May be worth asking for supervisor
  • 2Policies sometimes have flexibility
  • 3Stay polite
Phrase Thesaurus
Similar words and synonyms for this phrase
it's the rule
policy is policy
standard procedure
that's the way it is
rules are rules
Related Phrases
Click to explore related phrases in our collection
Enamorado
Business as usual
It is what it is